Alvynn Privacy Policy

At Alvynn Casino, we are committed to protecting the personal information you share with us when you visit alvynn.com, register an account, or use any of our services. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the choices you have regarding your information. By creating an account or browsing our site, you agree to the practices described below.

1. Who We Are

Alvynn Casino is operated by Lynxel Ltd, a limited liability company registered in Belize under company number 000052107, with its registered address at San Victor Street, Orange Walk Town, Belize. We operate under licence No. ALSI-202511013-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, under the Computer Gaming Licensing Act 007 of 2005. For any data protection or legal queries, you may contact us at [email protected].

2. Information We Collect

When you search for Alvynn Casino, register, or play with us, we collect several categories of information to operate our platform safely and lawfully.

We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
We collect identity verification documents, including a picture ID, a recent utility bill, a selfie, or a recording of a verification call, where required by our Know Your Customer procedures.
We collect financial information related to deposits and withdrawals, including the card, bank account, Bitcoin or Tether wallet, or payment system used, provided it is registered in your own name.
We track your gaming activity, including bets placed, games played, bonus usage, loyalty points earned, and wagering progress across our Casino, Live Casino, Instant Games and Sports sections.
We automatically collect technical data such as your IP address, device type, browser information, and login timestamps, which helps us detect the use of a VPN, proxy, or similar location-masking tools, which are not permitted on our platform.
We record communications you send us through live chat, email, our contact form, or Telegram when you contact our customer support team.

3. How We Use Your Information

We use the data we collect for the following purposes:

We use your information to create and manage your Alvynn account, including verifying your identity and age.
We use your data to process deposits and withdrawals, apply withdrawal limits, and calculate applicable commissions.
We use your activity data to administer our Welcome bonus, Weekly Cashback, Wheel of Fortune, Quests, Tournaments and our 23-level Loyalty Program.
We use your information to detect and prevent fraud, multiple-account creation, minimal-risk wagering abuse, and other breaches of our terms.
We use your contact details to respond to disputes, which must be lodged within 3 days of a wager being settled and which we answer within 28 days.
We use your data to comply with our legal and regulatory obligations under Anjouan law and to cooperate with the Anjouan Offshore Financial Authority where required.

4. Legal Basis for Processing

We process your personal data on the basis of your consent given when you register, the necessity of processing to perform our contract with you, our legitimate interest in preventing fraud and securing our platform, and our obligation to comply with applicable gaming and financial regulations.

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Payment processors and financial institutions to process your deposits and withdrawals.
Identity verification providers who assist us with KYC checks, including selfie or verification call reviews.
Regulatory authorities, including the Anjouan Offshore Financial Authority, where disclosure is required by law.
Our affiliate programme, Alvynn Partners, on an aggregated basis that does not identify you personally.
Professional advisers, auditors, and arbitration bodies in the event of an unresolved dispute.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and audit obligations. Betting results are considered final after 72 hours, and related records may be kept beyond that point to support any future complaint or investigation.

7. Cookies and Tracking

We use cookies and similar technologies across our desktop web, mobile web, and installable PWA versions to remember your preferences, keep you logged in, and understand how you use our site. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our platform.

8. International Transfers and Restricted Countries

Alvynn Casino is localised for Canada and Germany, though our Terms prohibit residents of Germany from using our service. We do not accept players from Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, FATF-blacklisted countries, or any jurisdiction we deem prohibited. If you search for an Alvynn casino no deposit bonus or an Alvynn casino promo code from a restricted territory, we may be unable to process your registration or honour such an offer.

9. Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

You may request access to the personal information we hold about you.
You may ask us to correct inaccurate or incomplete data.
You may request deletion of your data, subject to our legal retention obligations.
You may request self-exclusion, which we will action within 24 hours of a request sent from your registered email address.
You may object to certain processing activities, such as marketing communications, at any time.

To exercise any of these rights, please contact us at [email protected] or [email protected] for legal matters.

10. Account Security

We allow one account per player. We will immediately close accounts opened through representatives, relatives, associates, or affiliates in breach of this rule. We may request additional verification, including identity documents or a verification call, before processing any withdrawal, and all withdrawals pass through our internal audit before release.

11. Children's Privacy

Our services are intended only for adults who meet the applicable legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our site after any update constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 through live chat, email, our contact form, or Telegram. You can also reach us directly at [email protected], or at [email protected] for legal and data protection matters. We are committed to resolving any concern you raise about your privacy while you enjoy Alvynn Casino.